Terms and Conditions
Online Orders and Shipping
All prices are in Canadian dollars.
We ship only to the billing address of the cardholder or to a verified shipping address. If the name and address you give us do not match, we will not ship your order.
Our online sales department is closed on Saturdays and Sundays, as well as statutory holidays. We do not ship out on Saturdays or Sundays. When shopping online during busy holiday seasons such as Christmas, please order early to allow for ample shipping time.
Items purchased for in-store pickup can only be picked up by the Card Holder. Photo ID will be requested. Failure to produce photo ID will result in your order being held. No third-party pick-ups are allowed, without prior authorization.
If you place an in-store pick-up order during the weekend, please be aware your order will NOT be ready for pick-up until we email you it is ready.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide accurate contact information (such as name, email, telephone number and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
While we make every effort to ensure our prices are accurate both in-store as well as online, prices are subject to change without notice. We are not liable for any pricing increases or decreases that may take place. We do reserve the right to advise you of any errors in our listings or price changes prior to processing, and you will have the option to accept the newly adjusted price or to cancel the order.
Online Shopping Policy
Orders placed online with Hall Metal Art are not binding until the order is processed and accepted.
Hall Metal Art reserves the right to reject any sale for any reason.
Prices advertised do not include shipping, handling or applicable sales taxes.
Over-sized items do NOT qualify for standard shipping charges, or free shipping offers. This includes all oversized items. The web site does NOT automatically account for this charge, and you will be contacted via email by our web department prior to processing to discuss shipping costs and to obtain your approval.
Our Return Policy
We offer a 15 day return policy on most orders. Shipping & Handling charges are not covered by our return policy and will not be refunded.
Prior to returning any item you must contact us for a Return Authorization Number. Orders that are returned without an authorization number will be refused by our shipping department.
When you receive your order, please follow these guidelines:
1. – Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Hall Metal Art within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
2. – Carefully unpack and inspect all merchandise. Do not cut into packaging as you may damage the pieces.
3. – Keep your Invoice with your important records.
Hall Metal Art will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
We apprecaite all of your business and will work with you where ever we can to make you happy and put some beautiful art on your walls.